The trial membership is a period in which you can use and experience our content. During these days you can find out whether you like the premium content offered and would like to continue using our platform or whether you want to unsubscribe.

The trial membership is a period in which you can use and experience our premium content. If you cancel your subscription before the trial period ends, the monthly paid subscription will not start. You will then no longer have access to the content and services on the portal.

The membership to our website costs up to £59.99 per month (or an equivalent in your local currency which was initially mentioned on the payment page). This is a subscription based membership which means that you will be charged automatically for every month. This way you will always have access to the content on the website.

We will always send you the confirmation to the email address known to us (the email you signed up with). If you can not find it in your inbox, please make sure you check your junk or spam folder as well.

In this case, we would like to ask you to contact our Support with your refund request. Then we can investigate the case and issue a refund based on this. During this investigation we will take a couple things into consideration like other complaints we received or other customers comments. In the case of a recurring billing, we can only issue a refund of the most recent payment. A refund will also mean an immediate cancellation of the recurring service, whether it is a recurring billing or for any non-recurring service.

After you sign up on the Portal, we send you an email with your initial password. You can always change it on your account page, if not, you may still find the email in your inbox and use it to login. We advise to check your junk or spam folder as well. If not, you can also always use the button ‘Forgot my password’ to renew your password. You can find this button after you click Login and then ‘Forgot your password?’, fill in the email address you signed up with. Then we will send you an email with your new password.